KAL Hotel Network Seogwipo KAL Hotel Co., Ltd. (hereinafter referred to as KAL Hotel) collects, retains, and processes in accordance with the "Act on Promotion of Information and Communication Network Utilization and Information Protection, etc." and the "Personal Information Protection Act." KAL Hotel establishes and complies with the personal information processing policy in compliance with the customs laws, does its best to protect all personal information handled, and discloses it on its website (www.kalhotel.co.kr ) so that customers can view it at all times.

The KAL Hotel's personal information processing policy can be changed depending on the finance and revision of the law, the government's policy, and the company's internal policy, and we will notify you on the website so that you can check it from time to time when you change it.

Effective date: April 1, 2013

Last Change Date: November 4, 2020

1. Consent to the collection and use of personal information

KAL Hotel is preparing procedures for understanding and consent to the "Personal Information Processing Policy" when registering for membership, booking and using various services, and is considered to have agreed to collect personal information by signing on the "Consent for Collecting and Using Personal Information" attached to the written form (such as application for membership registration), expressing consent through telephone, fax, e-mail, consent according to the procedure for consent to be posted on the website, and applying for prize events.

2. Personal Information Collection Items

'Personal Information' refers to information that can be identified as a specific individual by combining it with a single or other information. KAL Hotel collects the minimum amount of personal information divided into mandatory and optional items.

A. Name, gender, personal and workplace contacts, work positions, date of birth, nationality, photo, passport and visa information

B. Customer stay information, such as hotel stay records and special requests

C. Credit card information, airline commercial customer program account information and identity information

D. Specific information (e.g., health conditions, etc.) required to provide services

3. Purpose of collecting personal information

KAL Hotels collects and processes personal information for the following purposes: Personal information shall not be used for any purpose other than the following purposes.

A. Subscription and management of website membership

– Provision of product reservation, purchase, and information delivery services through the homepage

– Securing communication channels for related services such as identification, order, delivery, cancellation, refund, etc

B. Room reservation/staying information management

– Identification and verification based on room reservation

– Provide accommodation and other goods and services and charge

– Ensuring smooth communication channels for communication of notices, complaint handling, etc

C. Service delivery

– Inquiries and answers about the use of the website

– Information for guest rooms, food and beverage establishments, banquets and wedding service inquiries

– Customer Satisfaction Survey

D. Membership Membership Management

– Identification and age verification based on the use of membership services

– Prevention of illegal use by rogue members and prevention of unauthorized use

– Handling complaints and complaints

– Securing accurate delivery destinations for membership delivery

– Provide membership customization services

E. Utilize marketing and advertising offerings

– Various marketing such as new products and event guidance, etc

– Provision of services and advertising according to demographic characteristics

– Use it for service tests such as customer satisfaction research and introduction of new features

Information such as race, ethnicity, ideology, creed, place of origin and place of origin, political orientation and criminal record, health status and sex life that may infringe on your basic human rights shall not be collected except as stipulated by law.

4. Period of retention and use of personal information

A. KAL Hotel shall be retained until the purpose of collecting and using personal information is achieved, and shall be destroyed after being stored for a certain period according to the internal policy and other reasons for information protection under relevant laws and regulations.

– Membership information: When the KAL Hotel website is withdrawn or the qualification is lost

– Identification information: When you confirm that you are the person

– Delivery information: When goods or services are delivered or provided

– Where it is collected for the purpose of surveys, events, etc.: When the survey, event, etc. is terminated

B. If it is necessary to preserve it in accordance with relevant laws and internal regulations, keep personal information for a certain period of time as follows.

– Record of supply of contract or withdrawal of subscription: 5 years

– Record of payment and supply of goods, etc.: 5 years

– Record of consumer complaints or dispute settlement: 3 years

– Confirmation of the handling of objections and clarification in the event of name theft and civil complaints: 40 days

C. The hotel separately manages the personal information of members who meet the following conditions according to the 'Personal Information Expiration Date System'.

– A member who has not logged in to the service home page (PC/mobile web) for at least one year

– Members with no more than one year of offline stay and purchase history

D. Method of destruction

– Personal information printed on paper: Destruction by grinding or incineration with a shredder

– Personal information stored in the form of electronic files: deleting records using a technical method that cannot be reproduced

5. Provision of personal information to third parties

KAL Hotels will not offer to third parties under any circumstances, except with the consent of the customer or in accordance with the provisions of the relevant law, except in the following cases.

A. When KAL Hotel obtains prior consent to provide convenience to its members and the customer agrees

B. When there is a request from an investigative agency in accordance with relevant laws and regulations or in accordance with the procedures and methods prescribed in the laws and regulations for the purpose of investigation

– Where there is a request from a state agency pursuant to the provisions of the Act on Promotion of Information and Communication Network Utilization and Information Protection, etc. and the Personal Information Protection Act, etc

– Where there is an investigative purpose for a crime or at the request of the Information and Communication Ethics Committee

– When there is a request in accordance with the procedures prescribed by other relevant laws and regulations

– Where a specific individual is processed and provided in a form that cannot be identified, such as statistics preparation, market research, etc

6. Entrustment of processing and handling of personal information

KAL Hotel has entrusted the handling of personal information to an external specialized company for service implementation as follows.